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Barista

The Barista is the face of Wanderlust Cafe, consistently providing exceptional customer service, handcrafted coffee and teas, and assists with in-house food delivery and to-go orders

Baristas embody the Wanderlust mission and culture with strong interpersonal communication skills, extensive knowledge or our services and passion for people and personal growth.

 

“True North” - Wanderlust Mission & Brand

Personally demonstrate, embrace and embody the Wanderlust Mission.  Exhibit decisions and behaviors that reflect the Wanderlust Mission, seven pillars, service standards and values.

True North: help guests to cultivate their best self through practices and recipes for living to lead their journey toward a mindful and inspired life.

Foster Community: Cultivate a community-centric culture among guests and team based in brand fluency, excellence, empowerment and creativity.

Act Sustainably: Strive to reduce environmental impact; stewardship of the earth is everyone’s responsibility. Ensure FOH operations and decisions minimize environmental impact and follow “green” practices.

 

Guest Service

  • Deliver a superior experience to guests across all touchpoints including one on one interactions, online ordering, and private functions and events
  • Engage with guests to build strong service relationships and welcome guests into our cafe
  • Educate and customers, explain menu benefits/options and answer questions, upsell add on’s with guest focused experience
  • Assist guests with dietary restrictions and direct to appropriate menu offerings with care
  • Resolve guests concerns with the highest level of customer service.
  • Prepare and sell beverages following recipes and preparation techniques for drinks such as espresso, latte, cappuccino, bullet proof, etc.

Operations

  • Take and receive orders, make correct change, and correct cash handling
  • Deliver food and drink in a timely and kind manner
  • Maintain inventories and cleanliness of the work and dining area, replenishing supplies, pastries, etc.
  • Report any issues in a timely manner according to procedures.
  • Assist with last minute changes and other emergency situations as needed.
  • Inform Manager on Duty of supply levels in advance of depletion.
  • Maintains safe work environment by following standards and sanitation regulations.
  •  

Development

Updates job knowledge by participating in education opportunities.

 

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